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Career Fairs - Overview

Customer Service Manager

Location: Brentwood


We are currently recruiting for three NEW and exciting positions within our business which will help shape the way we deliver exceptional customer service to our clients. Our Customer Service Managers will play pivotal roles within the business and will be responsible for ensuring that we deliver a service which supersedes any within our industry, supporting our reputation as a global leading partner.

You will assist and support the Sales Team to ensure that customers receive an exceptional experience from the very first order to project completion and you will be driven to ensure that each customers experience is a positive one.

The ideal candidate will have experience of working in a high pressured customer focused role and will be able to proactively manage orders and coordinate sales/customers processes and procedures effectively. You will have experience of CRM Systems and the ability to work cross functionally, ensuring a smooth process throughout.


Key Duties

  • Responsible for proactive management of Orders
  • To resolve challenges for customers when orders cannot be fulfilled or complete
  • Negotiating the finalisation of projects with guidance from the Sales Team
  • To be responsible for ensuring customer complaints are handled effectively and within a timely manner
  • To coordinate with the credit management team to ensure customers account queries are answered 
  • Managing customers’ expectations during the off hire process and project closure phase
  • Understanding of PERI processes and procedures
  • Recruitment of Customer Service Team members
  • To train and develop the Customer Service Team
  • To help to create and lead a customer centric culture

What you'll need

Experience

  • Working of managing a Customer Service Team
  • Use of CRM Systems
  • Experience of the construction industry
  • Experience of delivering exceptional customer experience within a pressurised environment

Personal Attributes

  • A passion for Customer service
  • Strong work ethic, open and reliable
  • Outstanding organisational skills
  • A high sense of urgency and multitasking skills
  • Outstanding communication verbal and written

Other Criteria

  • Management Skills (ILM Level 3 or similar qualification) preferable not essential
  • Microsoft Office (Dynamics 365)
  • Administrative skills preferably with knowledge of accounting systems

What you'll get in return

Benefits

  • Competitive salary & benefits package
  • Annual performance bonus
  • 20 days annual leave entitlement plus Bank Holidays
  • 5 days annual leave for Christmas shut down
  • Company pension contributions 3% employee + 6% contribution
  • Private Healthcare cover

If you are interested in applying for this position, please submit your CV by e-mail to recruitment@peri.ltd.uk.

Contact Us

PERI Ltd, UK
Recruitment Team
Market Harborough Road
Clifton upon Dunsmore
Rugby
CV23 0AN

Tel: 01788 861600


Company Info

Founded in 1969, PERI has grown from a small family-owned business to become one of the world’s largest manufacturers and suppliers of formwork and scaffolding systems.

In the UK, we have over 250 employees spanning our North, Central and Southern regions, with our head office and central functions based in Rugby.

Through its 8,100 employees, over 60 subsidiaries and more than 120 efficiently-run storage sites, PERI serves its customers worldwide with innovative system equipment and a comprehensive range of services related to formwork and scaffolding technology.